Refund policy
Return Policy
We want you to love your Avelisse purchase. If you're not completely satisfied, we're here to help.
Returns You have 30 days from the date you received your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.
Non-Returnable Items
- Opened beauty and skincare products
- Intimate apparel (for hygiene reasons)
- Sale or clearance items
- Gift cards
How to Start a Return To initiate a return, please contact us at support.avelisse@gmail.com with your order number and reason for return. We will provide you with return instructions and a return address.
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Lost Packages If your package is confirmed lost in transit, please contact us at support.avelisse@gmail.com within 14 days of the estimated delivery date with your order number. We will investigate with the carrier and arrange a replacement or full refund at no cost to you.
Exchanges If you received a defective or damaged item, we will gladly exchange it. Please contact us within 7 days of receiving your order.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service.
Questions? Contact us at support.avelisse@gmail.com — we're happy to help.