Return Policy
Return Policy
We want you to love your Lunara purchase. If you're not completely satisfied, we're here to help.
Returns
You have 30 days from the date you received your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.
Non-Returnable Items
- Opened beauty and skincare products
- Intimate apparel (for hygiene reasons)
- Sale or clearance items
- Gift cards
How to Start a Return
To initiate a return, please contact us at support@lunara.com with your order number and reason for return. We will provide you with return instructions and a return address.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
If you received a defective or damaged item, we will gladly exchange it. Please contact us within 7 days of receiving your order.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service.
Questions?
Contact us at support@lunara.com — we're happy to help.