Shipping Policy
Shipping Policy
Thank you for shopping with Lunara. Here's everything you need to know about how we get your order to you.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.
Shipping Times
| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 business days |
| Canada | 10–20 business days |
| United Kingdom | 10–20 business days |
| Australia | 10–25 business days |
| Rest of World | 14–30 business days |
Delivery times are estimates and may vary due to customs, carrier delays, or peak seasons.
Shipping Costs
Shipping rates are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions — keep an eye on our store for updates.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status. Please allow 2–5 business days for tracking information to update after shipment.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our prices or shipping fees.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us at support@lunara.com and we will do our best to resolve the issue promptly.